Reference

How phw99 Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us when you open an account, make a deposit via GCash, Maya, or InstaPay, or contact our support team.

Account data protectionGCash, Maya, InstaPay privacyYour right to request dataNo third-party sellingClear data retention rules
phw99 How phw99 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to view, correct, or delete the personal data we hold on your account, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by emailing our designated privacy contact, or by submitting a request form linked in your account settings. We acknowledge every privacy request and aim to respond with a clear outcome.

Team online

Live Chat

Open the chat icon inside your logged-in account to submit a privacy request. Our team picks it up and routes it to the right person without delay.

Email Support

Send your data request to our support email address listed in your account settings. Include your registered mobile number so we can verify ownership before acting.

Account Request Form

A privacy request form sits inside your account profile page. Fill in the type of request — access, correction or deletion — and we log it with a reference number.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures at every layer — from how your GCash or Maya deposit reference is stored to how your account password is hashed. Below is a plain breakdown of the four areas your data touches most.

Data Storage and Retention

We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable Philippine law. When retention ends, data is deleted or anonymised.

Cookies and Session Tools

We use cookies to hold your login session, remember your saved payment method — GCash, Maya, or InstaPay — and keep your lobby layout consistent across visits on mobile or desktop.

Account Security Practices

Every login triggers an OTP sent to your registered number. If we detect a new device or an unusual location, access is paused until you confirm via OTP — no exceptions, even for password resets.

Who Can Access Your Data

Only staff with a verified operational need can access your personal data internally. External access is limited to payment processors handling your GCash, Maya, or InstaPay transactions and identity-check partners.

Common Questions About Your Privacy Rights

These are the questions we get most from account holders about how their data is used, stored, and managed on phw99.

We collect your name, mobile number, date of birth, and any ID document used during verification. Your GCash, Maya, or InstaPay transaction references are also logged to match your account wallet.

Yes. Submit a data access request via live chat or the form in your account profile. We verify your identity first, then provide a summary of the data we hold within the period set by applicable law.

Send a deletion request through the account request form or by email. We process it after confirming your identity. Some data may be retained if Philippine law requires it, and we will explain what stays and why.

No. We do not sell or share your data with advertisers. Data goes only to payment processors for GCash, Maya, and InstaPay transactions and to identity-verification partners, as needed to operate your account.

We keep your records for a period after closure as required under applicable Philippine regulations. Once that period expires, your data is deleted or anonymised and is no longer accessible to our team.

We use session cookies to keep you logged in and preference cookies to remember your saved payment method and lobby layout. You can adjust cookie settings in your browser, though some features may not work without session cookies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.